Contact us
GateNStay publishes independent planning guides for UK airports. We don't take bookings, hold reservations or process payments, so if you've already booked something, the provider you booked with is the only one who can help. For anything else, we'd like to hear from you.
We reply within three working days.
What we can help with
- Corrections to a guide
- Factual updates such as a terminal change or a closed car park
- Partnership and link enquiries
- Press and media questions
What we can't help with
We are not a booking agent and have no access to any reservation. Please contact your provider for:
- Changing, amending or cancelling a booking
- Refunds and payment queries
- Lost property or damage
- Complaints about a car park, hotel, lounge or transfer company
Your confirmation email has the provider's customer service details.
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